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SHIPPING POLICY

At SalrayWorks, we aim to provide efficient and reliable shipping for all orders, regardless of location. This Shipping Policy outlines our order processing times, shipping costs, available shipping options, and potential service interruptions.

1. Order Processing Times

  • Processing Time:
    Orders are typically processed within [1-2 business days] of receipt. However, order processing times may vary depending on the destination country and other factors such as the type of product ordered or any current order volume. We strive to ensure that all orders are processed as quickly as possible.

    • Domestic Orders (South Korea): Orders will generally be processed within [1-2 business days].

    • International Orders: For international orders, processing time may take [2-4 business days] due to customs checks, payment verification, or shipping documentation requirements.

  • Order Confirmation:
    Once your order is placed, you will receive an order confirmation email with the details of your purchase. When your order has been shipped, you will receive a shipment confirmation email along with tracking information.

  • Weekends and Holidays:
    Orders placed on weekends or public holidays will be processed on the next business day. Please note that order processing times may be slightly delayed during peak seasons or public holidays.

2. Shipping Costs

  • Domestic Shipping (South Korea):
    We offer standard shipping for all orders within South Korea. Shipping costs are calculated at checkout based on the weight of the order and the delivery address.

  • International Shipping:
    We offer international shipping to most countries. Shipping costs are calculated based on the delivery address, weight, and dimensions of the package. Customers will be notified of any applicable customs duties, taxes, or import fees at checkout.

  • Free Shipping:
    We may offer free shipping promotions for certain products or for orders over a specified amount. Any applicable free shipping offer will be displayed during checkout.

3. Domestic and International Shipping Options

  • Domestic (South Korea):

    • Standard Shipping: Delivery within 3 - 5 business days.

    • Express Shipping: Delivery within 1 - 2 business days for an additional fee.

  • International Shipping:

    • Standard International Shipping: Delivery within 7 to 14 business days, depending on the destination country.

    • Expedited International Shipping: Delivery within 3 to 7 business days for an additional fee.

We use trusted carriers to ship all orders, and you will receive tracking information once your order has shipped.

4. Potential Service Interruptions

Although we strive to deliver your products on time, several factors may cause delays in shipping:

  • Weather Conditions: Severe weather events such as storms or natural disasters can cause delays in both domestic and international shipments.

  • Carrier Delays: Sometimes, carriers may experience delays due to high demand, labor shortages, or logistical challenges.

  • Customs Delays: International shipments may be delayed by customs processing in the destination country. Customs procedures are outside our control and may add additional time to the shipping process.

  • Public Holidays: Both local and international public holidays can result in delays in order processing or delivery times.

If there are significant delays or interruptions in the shipping process, we will notify you as soon as possible and work to resolve the issue efficiently.

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